FREQUENTLY ASKED QUESTIONS
Before returning goods, please contact us to tell the issues you are having. Most of problems we are able to sort out by providing the technical support and you needn’t send your products back.
If there are irremediable defects happening to the devices, you can return them back to us for repair or replacement under our twelve months warranty. You can contact us directly, and we will offer you a return code and our return address, along with additional important instructions.
Please do not do returning without our directions. You should contact us before returning, we will guide you the steps, including the shipping ways.
Contacut Us:
Tel: +1 (647)454 4358
E-mail: sales@expresssupermart.com
All products shipped to our customers are in the best condition.
To guarantee the shipment safe, avoid damage or loss during transit, we’d like to suggest you buy shipping insurance (about 2% of PO amount). Especially, the destination is remote country or war risk area. When you checkout your order online, you can tell us & pay to us; we will buy the insurance for you.
Firstly, please check the English manual that is along with the product, or you can check for online manuals or get advices from Technical Support. or you can Contact us
Yes! Express SuperMart OFFERS original products for all kinds of clients, such as resellers, system integrators and end-users. So the quality is 100% guaranteed.
We will check all of your order during the packing stage to make sure right products are sent to the right place.
For used units you ordered, our QA team will do complete tests before shipment so that the products can work well when you receive them.
All our products are covered by a 12 MONTH/1 YEAR WARRANTY, for return and repair or replacement.
Exactly, this means that faulty products can be returned to us, we will make the repairs or instant replacement and ship them back to you.
If you have any doubts, please email: sales@expresssupermart.com
Due to different CONDITIONS in different countries, we have to use our discretion while choosing the courier. What we need from our customers is the length of time they desire to receive their products, and then we will choose the appropriate courier according to that requirement.
If you have not paid for your order yet, there is no need to contact us to cancel it.
We ignore all orders until a matching payment is received. So if you haven't paid, it doesn’t matter, we are not processing your order.
You are under no obligation to follow through and pay for an order just because you checked out your shopping cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.
If your order is more than a week old please note you may not be able to "reactivate" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency conversions. You may need to repeat the order with a new cart.
Withdrawing an Order after Payment
· If you have already paid for an order and want to cancel it, please contact us as soon as possible.
Contact Us:
E-mail: sales@expresssupermart.com
· If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still have time to make changes.
· If the package has already been delivered we cannot cancel or change the order.
· If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.
· If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.
All imported merchandises are subject to Customs clearance in every country.
According to our general terms and conditions, you place an order from expresssupermart.com and we will fulfill your order. But you had better to find out the clearance requirements in advance apply in that country, including taxes and policies, etc.
However we can confirm that over 99% of shipments from Expresssupermart.com has no issue about Customs clearance. Even if there is a case due to delay in Customs, the merchandises also are released and delivered successfully. Because the clearance is handled professionally by the shipping company and expresssupermart.com is an experienced provider with correct shipping documentation and compliant products and packaging.
It is known that all imported merchandises will pass through Customs, and the Customs have the right to hold and inspect your merchandise according to their policies.
Every country's Customs has different policies, and these policies depends on different occasions, more examples you can check:
...from port to port
...from day to day or from one Custom's staff member to another
...depending on the volume of packages requiring clearance on any particular day
...depending on the security levels and political climate of the moment
...depending on the package shipment method
...depending on the package origin
...depending on the package, weight, shape, packing, size, profile, x-ray results, etc
...depending on the package contents
...depending on the declared or assessed valuation of the package contents
...depending on the paperwork accompanying the shipment
...depending on random inspection timetables or scheduled batch checks for particular criteria
As the importer, you will be responsible for customs duty and any issues that may arise from an inspection or hold. Typically, the consignee of the shipped packets is taken as the importer in any case.
In most countries, depending on the category of merchandise imported and the quantity or value, the shipment will be assessed for duties and /or sales tax.