FREQUENTLY ASKED QUESTIONS
Before returning goods, please contact us to tell the issues you are having. Most of problems we are able to sort out by providing the technical support and you needn’t send your products back.
If there are irremediable defects happening to the devices, you can return them back to us for repair or replacement under our twelve months warranty. You can contact us directly, and we will offer you a return code and our return address, along with additional important instructions.
Please do not do returning without our directions. You should contact us before returning, we will guide you the steps, including the shipping ways.
Contacut Us:
Tel: +1 (647)454 4358
E-mail: sales@expresssupermart.com
All products shipped to our customers are in the best condition.
To guarantee the shipment safe, avoid damage or loss during transit, we’d like to suggest you buy shipping insurance (about 2% of PO amount). Especially, the destination is remote country or war risk area. When you checkout your order online, you can tell us & pay to us; we will buy the insurance for you.
Firstly, please check the English manual that is along with the product, or you can check for online manuals or get advices from Technical Support. or you can Contact us
Yes! Express SuperMart OFFERS original products for all kinds of clients, such as resellers, system integrators and end-users. So the quality is 100% guaranteed.
We will check all of your order during the packing stage to make sure right products are sent to the right place.
For used units you ordered, our QA team will do complete tests before shipment so that the products can work well when you receive them.
All our products are covered by a 12 MONTH/1 YEAR WARRANTY, for return and repair or replacement.
Exactly, this means that faulty products can be returned to us, we will make the repairs or instant replacement and ship them back to you.
If you have any doubts, please email: sales@expresssupermart.com